Main Program | Harcourts | Sharing Knowledge and Networking | One Team

PROGRAM TOP

TUESDAY 9 JUNE 2026

8:30 AM - 5:00 PM

EXHIBITION OPEN

THE STAR FOYER

The exhibition will be open from 8:30 AM in the The Star Foyer. Attendees are invited to explore a diverse range of exhibitors showcasing the latest products, services, and innovations. This is a great opportunity to network, engage with industry leaders, and discover valuable insights. Make sure to arrive early to make the most of the exhibition and connect with key partners throughout the day.

8:30 AM - 5:00 PM

REGISTRATION OPEN

THE STAR FOYER

Registrations will open at 8:30 AM in The Star Foyer. To ensure a smooth check-in process, please have your QR code ready on the HX app upon arrival. Our team will be on hand to assist with any questions, and we encourage attendees to arrive early to avoid delays.

We look forward to welcoming you and kicking off a fantastic event!

9:15 AM

OPENING ACT COMMENCES

MAIN PLENARY

We’re setting the tone for HX 2026 with a powerful opening designed to bring our theme to life from the very first moment. High energy, immersive, and intentionally unexpected — this is just the beginning, with more to be revealed on the day.

9:35 AM

OPENING - MIKE GREEN

MAIN PLENARY

Kicking off HX 2026, Mike Green will set the tone for what’s ahead — sharing the vision, momentum, and opportunity in front of us. This is about alignment, ambition, and what we can achieve together as one team.

10:20 AM

OPENING SPEAKER - MUSHAMBI MUTUMA

MAINPLENARY

A New DNA: Leading, Performing and Growing in a Changing Market

In today’s market, the gap between average and top performers is widening fast. Not because of effort, but because of adaptability. The real estate industry is being reshaped in real time by shifting buyer behaviour, rising competition, digital platforms, and AI. While some agents and leaders are waiting for stability to return, others are already adjusting how they think, act, and compete, and pulling ahead as a result.

In this keynote, Mushambi Mutuma introduces a practical framework for adaptability, unpacking what separates those who react from those who lead.

You’ll explore how high-performing individuals and networks are:

Seeing change earlier and acting faster
Shifting from reactive to proactive decision-making
Leveraging technology and AI to amplify performance
Building a mindset that performs under pressure, not just in stable conditions

This session will challenge how you think about your role, your team, and your future in the industry, while equipping you with clear, actionable shifts to stay competitive in a changing market.

This is not about working harder. It’s about operating differently.

11:10 AM

MORNING TEA & NETWORKING

Join us for Morning Tea! This is a fantastic opportunity to network with colleagues and explore the exciting new developments in our business partner space. Don’t miss your chance to connect with our valued business partners and discover how collaboration can drive our success together.

11:40 AM

IN CONVERSATION WITH MIKE GREEN & OLIVER LAVERS

MAIN PLENARY

Relentless Commitment

Oliver’s journey to becoming one of Australia’s top-performing real estate agents is built on resilience, relentless commitment, and an unwavering focus on people. In this exclusive conversation, Oliver will share the defining moments that shaped his career — from overcoming personal adversity at a young age, to starting in real estate as an assistant, building his personal brand, and ultimately becoming a leader in one of the country’s most competitive markets.

This will be an honest and inspiring session that will unpack the mindset, lessons, relationships, and leadership principles behind sustained success, while exploring what it truly takes to build an exceptional real estate career and remain a good human along the way.

12:25 PM

ACADEMY UPDATE - MITCH GREEN

MAIN PLENARY

The Future of Learning

Discover the next evolution of learning at Harcourts as Mitch introduces a refreshed approach to how our people learn, grow, and succeed. This session will explore the role of The Harcourts Way Playbook as a clear framework for capability development, alongside Thrive, our new learning platform designed to make learning more accessible, personalised, and connected. From structured pathways to on-time learning and community spaces, this presentation will showcase how learning can support every role, every stage, and every ambition as we continue working towards our +5 growth mission.

12:50 PM

ORANGE SKY LAUNDRY - LUCAS PATCHETT

MAIN PLENARY

12:55 PM

INTRODUCTION TO BREAKOUT SESSIONS & LUNCH

MAIN PLENARY

1:00 PM

LUNCH

EVENT CENTRE MARQUEE

Join us in the marquee for lunch — a dedicated break to refuel, reconnect, and build relationships across the network. Great food, great conversations, and a moment to reset before the afternoon sessions.

1:00 PM

INSPIRATIONAL WOMEN

GARDEN KITCHEN & BAR

PRE-REGISTRATION REQUIRED

Join us for the Inspirational Women’s Lunch — a space to connect, celebrate, and be inspired. Bringing together incredible women from across our network, this session is designed to share perspectives, spark meaningful conversations, and recognise the impact of women in our industry.

2:00 PM

SALES ELEVATE WORKSHOP RUN BY ADAM FITENI

MAIN PLENARY

AGENDA HERE

2:00 PM

PROPERTY MANAGEMENT WORKSHOP RUN BY KARMEN COSTIGAN

COOLANGATTA 1 & 2

AGENDA HERE

2:00 PM

NAI WORKSHOP RUN BY TOM DONNELLY

LEVEL 21 BOARDROOM

AGENDA HERE

2:00 PM

ADMIN WORKSHOP RUN BY KIARNI HALL & MEGAN HAMPTON

BROADBEACH 1 & 2

AGENDA HERE

2:00 PM

NUTRIEN HARCOURTS WORKSHOP RUN BY ANDREW BRIEN

COOLANGATTA 3 & 4

AGENDA HERE

2:00 PM

NOT ATTENDING WORKSHOP

3:45 PM

DELEGATES MOVE BACK TO PLENARY

4:00 PM

KEYNOTE SPEAKER - HOLLY RANSOM

MAIN PLENARY

Feed Your Edge - How to stay sharp, stay disciplined, and stay ahead

The market doesn't derail high performers. Complacency does. When conditions get tough, most agents look outward — at the data, at the competition, at the headlines. But the real game is always played on the inside. In this keynote, Holly Ransom will challenge you to take control of the one thing that determines every result you'll ever achieve: your inner operating system. You'll leave with tools to protect your mindset in a noisy market, focus your energy on the activities that actually move the needle, and build the habit of strategic reinvention that guarantees you never get left behind. The +5 is yours — if you're willing to feed it.

4:50 PM

DAY ONE CLOSE - ADRIAN KNOWLES

MAIN PLENARY

5:00 PM

FREE TIME

6:30 - 10:30 PM

NETWORKING PARTY

THE STAR GRAND POOL

WEDNESDAY 10 JUNE 2026

8:00 AM - 2:30 PM

REGISTRATION OPEN

THE STAR FOYER

Registrations will open at 8:00 AM in The Star Foyer. To ensure a smooth check-in process, please have your QR code ready on the HX app upon arrival. Our team will be on hand to assist with any questions, and we encourage attendees to arrive early to avoid delays.

8:00 AM - 2:30 PM

EXHIBITION OPEN

EVENT CENTRE MARQUEE

The exhibition will be open from 8:00 AM in the Event Centre Marquee at The Star. Attendees are invited to explore a diverse range of exhibitors showcasing the latest products, services, and innovations. This is a great opportunity to network, engage with industry leaders, and discover valuable insights. Make sure to arrive early to make the most of the exhibition and connect with key partners throughout the day.

9:00 AM

DAY TWO OPENING ACT

PLENARY

9:15 AM

OPENING SPEAKER - Dr DIANNE MCGRATH

PLENARY

Before the Storm

Dr Dianne McGrath has raced a 70-foot yacht across every fierce ocean on this planet. What kept her crew performing through Southern Ocean storms and zero visibility in the South China Sea wasn't what they did when those moments hit. It was what they built before those moments arrived. In this session, Dianne draws a direct line between the invisible decisions made in calm waters and the five percent market share growth that defines extraordinary teams at Harcourts. This session will show that it’s what high performers do in the quiet that makes them unstoppable in the chaos.

10:05 AM

IN CONVERSATION WITH ADRIAN KNOWLES & MATT LANCASHIRE

PLENARY

Uncomfortable to Unstoppable!

A high-impact interview exploring what truly drives elite performance in real estate—unpacking the reality that growth, results, and leadership sit on the other side of discomfort. This conversation challenges PM's, agents and leaders to lean into pressure, have the hard conversations, and embrace the environments that force performance, not protect comfort.

11:00 AM

MORNING TEA & NETWORKING

EVENT CENTRE MARQUEE

11:35 AM

DAMIEN COOLEY

PLENARY

12:25 PM

KEYNOTE - MAT STEINWEDE

PLENARY

Chasing Optimum, "Operate Everyday at Peak State"

One of Australia’s most respected real estate professionals, Mat Steinwede brings over two decades of experience and a proven track record of elite performance. In this powerful session, Mat will dive into the mindset required to succeed in a changing market, sharing the systems and strategies that have enabled him to consistently dominate his area.

From creating standout client experiences that make people say “wow,” to securing more business and maintaining peak state energy across a long-term career, this session is designed to challenge your thinking and elevate your performance.

Practical, real, and immediately applicable — this is a must-attend for anyone looking to operate at the top of their game.

1:15 PM

LUNCH & NETWORKING BREAK

EVENT CENTRE MARQUEE

Join us for lunch in the Business Partner area! This is a fantastic opportunity to network with colleagues and explore the exciting new developments in our business partner space. Don’t miss your chance to connect with our valued business partners and discover how collaboration can drive our success together.

1:15 PM

TITANIUM LUNCH

GARDEN KITCHEN & BARK DECK - INVITE ONLY

1:15 PM

LEADING EDGE LUNCH

COOLANGATTA ROOM 1 & 2 - INVITE ONLY

2:20 PM

BRAND UPDATE - TRENT SUTTON

PLENARY

The Harcourts Brand - Here & Now + What's Ahead

The Harcourts brand is evolving and in this session, get an update on what's rolling out now and get an update on what's to come with Prestige by Harcourts, along with an outline of the roadmap ahead for the network that will ensure you walk away with clarity on what to expect and plan for as we move forwards together as One Team.

2:35 PM

TECHNOLOGY UPDATE - NICK JEWITT

PLENARY

Understand the Market. Leverage the Tools. Stand out from the rest

The market is telling a story. This session helps you read it. We cover where Australian property is heading, what it means for your sales and rental business, and how to use Harcourts' data and tools to plan smarter and stand out. From market outlook to business planning to customer experience, everything you need to move with confidence

2:55 PM

HARCOURTS CONNECT BUSINESS PARTNER UPDATE

PLENARY

Join Damien from Harcourts Connect as he shares the latest updates, insights, and opportunities available to the Harcourts network. This session will highlight how Connect continues to support agents and clients through seamless utility connections, while also driving additional value across your business.

3:05 PM

CLOSING SPEAKER - ABBAS NAZARI

PLENARY

Lessons from my Journey - From Afghanistan to Aotearoa - Abbas Nazari, Refugee & Fulbright Scholar

Abbas Nazari is a former refugee from Afghanistan, a bestselling author, a business owner, a Hyrox Elite athlete, and a Dad. His talk will carry you through a journey from Afghanistan, across cultures and countries, to New Zealand and all the lessons learned along the way.

3:50 PM

CLOSING ADDRESS - ADRIAN KNOWLES

PLENARY

6:15 PM

PRE-DINNER DRINKS

EVENT CENTRE GALLERY

Join us for pre-dinner drinks in the Event Centre Gallery from 6:15 pm. It's the perfect way to unwind and connect before the evening’s main event.

6:45 PM

AWARDS DINNER

PLENARY

The highly anticipated National & International Real Estate Awards will commence at 6:45 pm in the Main Plenary, celebrating the outstanding achievements of industry leaders and top performers. This prestigious evening will recognize excellence across key real estate categories, highlighting the dedication, innovation, and success of professionals making an impact both nationally and globally. Join us as we honor the best in the real estate industry and celebrate the achievements that set new benchmarks for success.

TUESDAY 9 JUNE 2026

PROPERTY MANAGEMENT BREAKOUT SESSION

MC’D BY KARMEN COSTIGAN

KARMEN COSTIGAN

PM AU Overview | 15min presentation

Karmen will present an overview of the performance of Harcourts Australia’s property management over the past twelve months and share our upcoming innovations for PM.

DOMONIC THOMPSON, MACQUARIE BANK

Real Estate / PM Industry Update | 20min presentation

Property investment in Australia has never been so heavily featured in the news, whether it be the rental crisis or tax reforms. Domonic will share insights into investor behaviour from a financial perspective, how this may affect rent roll stability and what this means for growth. He will also explore customer feedback and how important this is for building a service delivery that benefits clients and positions you as the agency of choice in a highly competitive market.

TONY LOMBARDI, HARCOURTS RATA AND CO

Systems, Process and Negotiation Mastery | 25min interview with Karmen Costigan)

Join Tony for a fireside chat as he shares his story, from humble beginnings to leading Harcourts International’s largest rent roll business. Structure and discipline are two key elements in everything Tony does, from workflows and processes to managing the high-volume growth team. Tony is also driven by a keen interest in navigating complex deals and has a talent for creative problem-solving in high-pressure environments. From the use of tech to their induction program for new starters, there will be something for everyone in this session!

AFTERNOON TEA 15min

HOLLY RANSOM

30min Workshop I 30min

TUESDAY 9 JUNE 2026

NAI BREAKOUT SESSION

MC’D BY TOM DONNELLY

SESSION 1

TOM DONNELLY

Welcome Introduction | 15min

SESSION 2

DARREN KRAKOWIAK (CRE SUCCESS)

Prospecting Skills Drill | 60min

A practical session focused on the three principles that separate top prospectors from the rest. Learn nine actionable strategies, simple engagement frameworks, and how to build a consistent routine—so you can grow your pipeline and win better listings through a proactive approach.

SESSION 3

PANEL LED BY TOM DONNELLY

Deals, Discipline & Direction: The State of Commercial in 2026 | 30min

Join Tom Donnelly and leading operators Phil Grant, Tony Romano, and Travis Rayner for a sharp discussion on the realities of today’s market. This panel explores deal flow, market discipline, and where opportunities are emerging in 2026—offering practical insights to help agents navigate and win in a more measured environment.

TUESDAY 9 JUNE 2026

SALES BREAKOUT SESSION

MC’D BY ADAM FITENI

SESSION 1

ADAM FITENI

Customer Service Vs Customer Experience | 25min

Adam Fiteni brings a strong focus on building a people-first real estate business where relationships drive results. With over a decade of experience as an auctioneer and more than 20 years in the hospitality industry, Adam has always believed that customer experience is everything — it’s what drives repeat business, loyalty, and long-term success. He is passionate about shifting the conversation from customer service to customer experience, helping agents understand that it’s not just what we do, but how we make people feel that defines our brand. This presentation highlights why creating exceptional client experiences is the key to building trust, winning referrals, and securing clients for life.

SESSION 2

HEIDI HOWE, HARCOURTS ST. HELENS, INTERVIEWED BY KATE LITTLE-JOHN

From Agent to Business Owner | 20min

Sarah Elphinstone is the Director of Harcourts Burnie, whose career is a true reflection of growth through every level of the business—from reception to property management, BDM, sales, and ultimately business ownership. Known for her strong client focus, leadership, and consistent results, Sarah has built a trusted reputation across Tasmania’s North West Coast.

SESSION 3

TONY MORRISON

Home Ground Advantage | 25 min

Tony Morrison is the CEO of Harcourts Tasmania and a highly respected real estate leader, overseeing a network responsible for around a quarter of the state’s property transactions. Known for his innovative “Home Ground Advantage” approach, Tony challenges traditional listing methods by bringing clients into the office environment to strengthen agent positioning and improve results. With over 30 years in the industry, he remains a strong advocate for relationship-driven real estate and high-performance teams.

SESSION 4

PANEL HOSTED BY ANDREW FRIEBE

High Performance Panel | 35 min

KIM SHORLAND
Kim Shorland is a highly respected Director at Harcourts Adelaide Hills, bringing over three decades of experience in the Adelaide Hills market. Known for her deep local knowledge and consistent results, Kim has built a reputation for delivering outstanding outcomes and trusted advice to her clients

PAT IVEY
Pat Ivey is a leading sales agent at Harcourts Property Centre, recognised as one of the top performers across the Harcourts network. Known for his strong negotiation skills and consistent results, Pat has built a reputation for delivering outstanding outcomes and trusted advice to his clients.

LUKE WILSON
Luke Wilson is a Director and high-performing sales agent at Harcourts Newcastle, known for his strong results and client-focused approach. With a reputation for honest advice, expert guidance, and consistently achieving outstanding outcomes, Luke has become a trusted name across the Newcastle market.

TUESDAY 9 JUNE 2026

ADMIN BREAKOUT SESSION

MC’D BY MEGAN HAMPTON & KIARNI HALL

SESSION 1

ERIN WALFORD

The Changing Legislation Space: A Dive Into AML & Privacy Legislation I 45mins

Erin will share everything we need to know about the upcoming AML Legislation commencement date and how we can make sure our offices are compliant with recent Privacy Act changes — she's here to make sure we're all 'Doing the Right Thing'. Our administrators will leave confident they are across everything their teams need to be doing to stay on top of these changing landscapes.

SESSION 2

SADHANA SMILES

Wellness Is a Choice: Building a Life You Can Sustain

Modern workplaces ask more of us than ever before. Constant connectivity, endless notifications, long hours sitting at desks and increading demands have created a generation of professionals who are productive on paper but exhausted in reality.

In this engaging session, Sadhana Smiles explores why we cannot outperform our biological blueprint and what leaders and professionals can do to create sustainable habits for energy, focus and wellbeing. Attendees will leave with practical tools to reduce stress, improve recovery, increase movement and protect their most valuable asset - their attention.

This session is a timely reminder that wellbeing is not a luxury. It is a performance strategy.

TUESDAY 9 JUNE 2026

NUTRIEN BREAKOUT SESSION

MC’D BY ANDREW BRIEN

SESSION 1

ANDREW BRIEN

Welcoming

Our new Nutrien Harcourts CEO, Andrew Brien, will officially welcome delegates to the conference. He will share his early insights and observations from his time with the business so far, along with highlights from his career journey. Andrew will also outline how his experience and leadership will help guide Nutrien Harcourts into its next chapter.

SESSION 2

JON WHITE

Nutrien Ag Solutions Update

Jon will take us through the latest results and standout trends shaping the Nutrien Ag Solutions business, offering a sharp, real‑time look at where the industry is heading. In a market defined by rapid shifts, headwinds, and big opportunities, he’ll break down the bold strategies Nutrien is using to stay ahead of risk, accelerate growth, and seize the upside.

SESSION 3

JAMES AUTY

Nutrien Ag Solutions Real Estate Activity Update

Being well‑connected with large‑scale investors, James has a deep understanding of the interests and emerging trends shaping corporate and institutional demand for Australian rural property. Leveraging these relationships, James provides timely updates on market activity and strategic insights that help the Nutrien Harcourts network identify and maximise opportunities as they arise.

SESSION 4

AMANDA VAUGHN

Regional Residential Real Estate Market Update

Drawing on comprehensive property data from across Australia, Amanda will deliver clear, data‑backed insights into the established and emerging trends shaping regional residential real estate—equipping attendees with the intelligence needed to navigate a rapidly shifting market.

SESSION 5

EMMA PALIDWAR & TYANA PHAN

Nutrien Harcourts Marketing Update