Property Management Program
07:30 am - 8:30 am
PM LEADERS BREAKFAST - UNSTOPPABLE SELF-BELIEF
WINNING THE INNER GAME
What has been surrounded by 10 angry and threatening 1% Bikies, Special Forces military training, owning the number 1 office in the country and overcoming crippling self-doubt have in common? It's all about developing "Unstoppable Self Belief" and having the mental fitness and personal mindset strategies to cope regardless of what the outside world throws at you. We all have that little voice that asks you to play small, not to get too far ahead of ourselves, warning we are not good enough or worthy of incredible success and happiness like those other people. It's that voice of "unreason" which has the biggest impact on your confidence, self-belief and ultimately how you experience life. Overcoming the FEAR and DOUBT that voice creates, is known as "winning the inner", which is the only game worth competing in. Win this and you win at life. During this session, you will learn 20, easy-to-implement, proven personal habits and strategies that will help you win the inner the game, whilst transforming you from a "worrier" to a WARRIOR with Unstoppable Self Belief.
09:00 am - 09:30 am
Clarity refers to the state of being clear and easy to understand and is essential to build a high performing team – but how clear are we really in our day-to-day operations? If you suffer from poor productivity, second guessing or the inability to synchronise brain power and really focus then this session is for you! We will explore how to harness the power of clarity to boost confidence, daily productivity and growth in your rent roll.
09:30 am - 09:50 am
GROWING YOUR RENT ROLE - ACQUISITION STYLE
TROY PULLAR, SAM RILEY, JANELLE BAGLEY
Our panel of experts will share their experiences with acquiring rent rolls – from blending teams to overcoming obstacles and providing the finest experience to new landlords and tenants.
09:50 am - 10:10 am
TOP TIPS FOR MANAGING STRATA PROPERTY
Ever been confused about managing strata properties? Who pays for the burst water pipe inside the wall? Irene is an expert on all things strata and will reveal the most important considerations when managing strata property, including strata plans, by-laws, levies and how to handle strata managers when issues arise.
10:10 am - 10:40 am
DELIVERING THE FINEST PROPERTY MANAGEMENT EXPERIENCE
JODIE STAINTON, JOHNNY LIN, DANIELLE COWELL
How do you know if our landlords and tenants are happy with the service you provide? Have you ever lost a management and wondered why? Our panel of experts will share their experiences with surveying their own clients to uncover where they are delivering the finest experience and where process gaps lie. Understanding where frustrations lie can be the key to delivering an experience that creates advocates for life!
10:40 am - 11:00 am
11:00 am - 11:25 am
WORK SMARTER NOT HARDER - FEE MAXIMISATION
KYLIE SMART, KYLIE LANGE
This session delves into a topic every rent roll business needs to examine – how to work smarter not harder to achieve your financial goals. We will examine the benefits of building quality managements with full fees, batching tasks for efficiency and ideas for additional fees you can charge. Let’s combat the race to the bottom with discount competitors by offering premium services and excellent returns for our clients.
11:25 am - 11:55 am
PREDICTING CLIENT AND TEAM PERSONALITY WITH AI
LISA McNIVEN, KARMEN COSTIGAN
We are complex. We are unique. We can be hard to understand sometimes. So are all of our current and future clients. So, what is the secret sauce to winning business with truly effective communication? Psychology, technology and data science come together with personality profiling using AI – win friends and influence people without them ever knowing how you did it!
11:55 AM - 12:00 pm
PETER THURIN INTRODUCTION
12:00 pm - 01:00 pm
GET IN THE GAME
Whatever the challenge or goal, if you want to change your life or your business for the better you have to ‘CHOOSE TO DO’ something.
That means focusing on what you can do rather than what you can’t.
It means starting with small steps and building momentum.
It means rising to the challenge and being remarkable.
It means recognising that everything in your life is a choice between ‘easy to do’ and ‘easy not to do’.
The fact is that successful people and organisations find it ‘easy to do’ the things that other people and organisations find ‘easy not to do’.